TKT-1082Resolved•Medium
Created: Aug 1, 2026
Chat Analysis failed with OCR parsing timeout error
Category: AI Features
•Submitted by: Alex Morgan (alex.morgan@example.com)
•Assigned Agent: Elena Rostova (AI Engineering)
Original Issue Description
Whenever I try uploading a 3-page iMessage chat screenshot PDF into Chat Analysis, it processes for 30 seconds and then displays "OCR Parsing Timeout".
Conversation History2 messages
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Alex Morgan•Aug 1, 2:10 PM
Whenever I try uploading a 3-page iMessage chat screenshot PDF into Chat Analysis, it processes for 30 seconds and then displays "OCR Parsing Timeout".
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Elena RostovaSupport Agent•Aug 2, 10:00 AM
Hi Alex! We updated the Llama vision OCR parser timeout threshold from 15s to 45s to support multi-page HD screenshot stitches. This issue is now resolved. Feel free to re-upload!
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